Our Delivery Services

Home Delivery

Customers in selected countries can order qualifying products online 24/7 and have them delivered directly to their chosen address within the available delivery areas.

Eligible products include components, accessories, apparel, and selected framesets.

Click & Collect

Complete bicycles can be ordered online and collected from a participating local retailer in selected countries. Click & Collect combines the convenience of online shopping with the expertise and personal service of a specialist retailer.

Please note: Only complete bicycles can be delivered to a selected retailer. Any additional products, including parts, accessories, or apparel, must be ordered separately.

Once your bicycle arrives at the retailer, they will contact you within 2 business days to arrange collection. You will receive order confirmation and shipment tracking information to keep you updated throughout the process.

The participating retailer serves as the service partner for bicycle assembly, collection, handover, and after-sales support.

Countries We Deliver To

Home Delivery

Home delivery is currently available in:

  • Switzerland
  • Germany
  • Austria
  • Italy
  • Netherlands
  • Belgium
  • Luxembourg
  • Spain, excluding Las Palmas and Santa Cruz de Tenerife
  • Portugal
  • France
  • Monaco
  • Andorra
  • United States

Click & Collect

Click & Collect is currently available in:

  • Switzerland
  • United States

Shipping Lead Times

Home Delivery

Orders are processed as quickly as possible. In general, frames, parts, accessories, and apparel are delivered within approximately 5 business days.

For certain regions, including Southern Italy and parts of Scandinavia, delivery may take an additional 5–7 business days.

Click & Collect

Complete bicycles are generally delivered to the selected retailer within 3–5 business days.

Shipping Costs

Home Delivery

A shipping and handling fee of €10 / CHF 10 applies to orders below €150 / CHF 150.

Orders of €150 / CHF 150 or more qualify for free shipping.

Click & Collect

All Click & Collect orders are delivered free of charge.

Returns & Cancellations

Home Delivery

Customers have the right to cancel an order within 14 days of delivery.

To initiate a return, submit a return request through your customer account.

Returned products must:

  • Be unused and undamaged
  • Be in saleable condition
  • Be returned in their original packaging
  • Have all original labels attached

If you receive a damaged product, please follow the return process through your customer account for further instructions.

Once the returned product has been inspected and confirmed to meet the return requirements, a full refund will be issued.

We reserve the right to refuse a cancellation or reduce the refund if a product is returned damaged, used, incomplete, or otherwise not in its original saleable condition. Any repair, replacement, or other costs resulting from such damage may be deducted from the refund.

Click & Collect

Customers have the right to cancel a Click & Collect order within 14 days of collection.

To begin the return process, submit a return request through your customer account. The return should be made to the retailer from which the bicycle was originally collected.

The retailer will inspect the bicycle and confirm that it is unused, undamaged, complete, and in saleable condition. Once the return has been approved, a full refund will be issued.

If a returned bicycle has been used, damaged, or is incomplete, the refund may be reduced to cover repair costs or any decrease in the product's value.